SHIPPING

At Waka, we're committed to getting your revolutionary folding foil board to you as quickly and safely as possible. We understand that you're eager to get on the water, and we've designed our shipping policies with that excitement in mind.

United States Shipping

Continental United States

Standard Shipping (FREE)

• Cost: FREE for all boards and board + bag purchases (not applicable for standalone bag purchases)
• Delivery Time: 3-7 business days
• Tracking: Provided via email once your order ships

Expedited Shipping

• Cost: Additional $50
• Delivery Time: 1-3 business days
• Tracking: Provided via email once your order ships

Non-Contiguous United States (Alaska and Hawaii)

Economy Shipping

• SPECIAL PROMOTION: FREE Economy Shipping for board or board + bag purchases (not applicable for standalone bag purchases)
• Delivery Time: 7-10 business days
• Tracking: Provided via email once your order ships

Expedited Shipping

• Cost: Calculated at checkout based on shipping address
• Various expedited shipping options will be displayed in the shopping cart
• Delivery Time: Varies based on selected option
• Tracking: Provided via email once your order ships

International Shipping

DHL Express Worldwide

• SPECIAL PROMOTION: FREE Express Shipping (Approximately $350 Value) for board or board + bag purchases (not applicable for standalone bag purchases)
• Delivery Time: 2-4 business days to eligible countries
• Tracking: Provided via email once your order ships
• Duties and Taxes: Automatically calculated and collected at checkout
• All-Inclusive Pricing: The price you see at checkout is exactly what you'll pay – no hidden fees or unexpected charges

Eligible Countries for Free Express Shipping

North America:

• Canada

Europe:

• Austria
• Belgium
• Denmark
• Finland
• France
• Germany
• Greece
• Iceland
• Ireland
• Italy
• Luxembourg
• Malta
• Netherlands
• Norway
• Portugal
• Spain
• Sweden
• Switzerland
• United Kingdom

Asia:

• Japan
• Singapore
• South Korea
• Hong Kong

Note: For countries not listed above, please contact us at info@waka.surf for shipping options and quotes.

Pre-Orders

• Pre-ordered items will ship as soon as they are received by our shipping service
• You will receive a shipping notification email with tracking information once your pre-order ships
• Estimated shipping for pre-orders begins early summer 2025 for both North American and international customers
• International orders receive the same priority as North American orders, with fulfillment based on pre-order date

Order Processing

• Orders are processed within 1-2 business days after payment confirmation
• Pre-orders will be processed in the order they are received once inventory becomes available
• Business days are Monday through Friday, excluding federal holidays

Tracking Your Order

• Tracking information will be sent to your email address once your order ships
• You can also check your order status by logging into your account at waka.surf
• If you have questions about your shipment, please contact us at info@waka.surf

Delivery Information

• A signature may be required for delivery
• Please ensure someone is available to receive your package
• We are not responsible for packages left unattended after delivery
• Delivery timeframes are estimates and not guaranteed

International Customs & Import Regulations

• For international orders, we automatically calculate and collect all applicable duties and taxes at checkout
• This ensures a seamless delivery process with no unexpected fees upon arrival
• Our global logistics partner handles customs clearance to expedite the shipping process
• Customers are responsible for complying with all import regulations in their country

Weather Delays & Other Issues

• Shipping carriers may experience delays due to weather, natural disasters, or other unforeseen circumstances
• We will communicate any known shipping delays as soon as possible
• Waka is not responsible for delays caused by shipping carriers or customs

Lost or Damaged Packages

• If your package appears damaged upon arrival, please refuse delivery if possible
• Document any damage with photos before opening the package
• Contact us immediately at info@waka.surf if your package arrives damaged or doesn't arrive within the expected timeframe

Address Changes

• If you need to change your shipping address after placing an order, please contact us immediately at info@waka.surf
• We cannot guarantee address changes once an order has been processed for shipping

Contact Us

• If you have any questions about shipping, please contact our customer service team:
• Email: info@waka.surf
• Phone: +1 (714) 945-9843
• Hours: 9am-5pm M-F (MST)

This shipping policy was last updated on April 12, 2025.