Refund policy
Refund & Return Policy
We want you on the right board. If the Glide you ordered isn't right, you have 30 days from delivery to return it for a refund or swap it for a different size.
What qualifies
To be returned for a change-of-mind refund, a board should come back unridden and in its original packaging, in the condition it reached you:
- Unridden — no signs of use on the deck, hull or foil track
- Complete — board, titanium fasteners (including the spare), torx fold tool, day bag and printed materials
- Original packaging — the box and protection it shipped in
- Proof of purchase — your order confirmation or receipt
A board that has been ridden isn't eligible for a change-of-mind return. If it develops a fault, that's covered under our one-year limited warranty instead.
Starting a return
Get in touch at hello@waka.surf (or through Viento) with your order number, and let us know whether you'd like a refund, a different size, or a hand deciding. We'll confirm the details and the return address. Items sent back without first requesting a return can't be accepted.
Bought from a dealer?
If you bought through one of our dealers, they handled the sale and will look after your return under the same 30-day terms.
Refunds & timing
Once your return arrives and we've checked it over, we'll refund your original payment method, typically within a few business days (your bank or card provider may take a little longer to post it). Original shipping is refunded where required by your local consumer law; change-of-mind return shipping is generally arranged with you at the time.
Exchanges & size swaps
Want a different volume instead of a refund? Every Glide is the same price, so it's a straight swap — we'll get the new board moving as soon as the original is on its way back. Not sure which size? Ask Viento before you decide; most returns are really a sizing question.
European Union — 14-day cooling-off
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days of delivery, for any reason and without justification, in line with EU consumer law.
Non-returnable
Gift cards and final-sale items are non-returnable.
Your statutory rights
This policy is in addition to, and does not affect, your rights under the consumer law of your country.